Shipping Policy

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free
shipping from our warehouses in Asia by ePacket or EMS and in USA by USPS.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some
locations we are unable to ship to. If you happen to be from one of those countries we
will contact you.

LOST/MISSING PACKAGES

Moonked  are not liable if the incorrect address is placed during the checkout
process. Please make sure that your billing and shipping address is correct before
processing your order. If we have made an error we will fully take responsibility of the
original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By
purchasing our products, you consent that one or more packages may be shipped to
you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:
Location                                  * Estimated Shipping Time
United States                                 8-14 Business days
Canada,  Europe                           8-15 Business days
Australia, New Zealand                 8-15 Business days
Central & South America      10-20 Business days
Asia                                               8-15 Business days
Africa                                            15-30 Business days
 
Max delivery time – 45 business days.
*This doesn’t include our 2-5 day processing time.
*All shipping times exclude clearance/customs delays

*Shipping time may be delayed or changed according to the COVID-19 outbreak.
We will try our best to get the order to you as soon as possible.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but
sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION
AVAILABLE AT THE MOMENT” 

For some shipping companies, it takes 2-5 business days for the tracking information to
update on the system. If your order was placed more than 5 business days ago and
there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate
packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you
out.

support@moonked.com

ECOMTRAX LLC

30 N Gould St, Ste R, Sheridan, WY 82801, USA