FAQs
HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?
Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.
I LOVE YOUR PRODUCTS, BUT ARE THEY SAFE?
Yes. We have made sure that none of our products do contain any dangerous material or any other material that could endanger your personal health.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal).
HOW SAFE IS MY PERSONAL INFORMATION?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.
WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?
We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.
HOW DOES SHIPPING WORK?
Moonked partners with global merchants and artisans in order to provide you the best prices and the most interesting products.
This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc.
Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee.
Because we ship directly from our partners in these countries, your item may take 12-45 business days to arrive. Please do not panic if it does not show up immediately, it's on its way :)
We offer international shipping options too - no matter where you are, you can buy from us!
HOW DO I APPLY MY DISCOUNT CODE?
On the checkout page, enter your discount code under the 'Discount' field. Please note that only one discount can be applied per order, and each discount has one use per customer.
WHICH CURRENCY WILL I BE CHARGED IN?
We process all orders in USD. While the content of the cart may be displayed in several currencies, you will checkout using USD at the most current exchange rate.
WHERE CAN I BUY Moonked PRODUCTS?
Please be aware, that as the business grows it does mean that we are vulnerable to fake accounts claiming to sell Moonked products. Therefore, when placing an order with Moonked, please order from Moonked, as this is the only place in which you will find real and authentic Moonked products.
ONCE I GET THE TRACKING CODE, HOW CAN I TRACK MY ORDER?
You can track your order at anytime on our page: https://moonked.com/pages/track-my-order
Enter your tracking code in the white box and click "Track" button.
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us and we'll help guide you through the process to send the item back.
CAN I CANCEL MY ORDER?
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.
WHAT IF I HAVE A QUESTION NOT LISTED HERE?
Contact us at support@moonked.com and we will follow-up with you within 24 hours.
support@moonked.com
ECOMTRAX LLC
30 N Gould St, Ste R, Sheridan, WY 82801, USA