Privacy Policy
This Privacy Policy describes how moonked.com (the “Site” or “we”) collects, uses, and
discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your
interaction with the Site, and information necessary to process your purchases. We may
also collect additional information if you contact us for customer support. In this
Privacy Policy, we refer to any information that can uniquely identify an individual
(including the information below) as “Personal Information”. See the list below for more
information about what Personal Information we collect and why.
Device information
Examples of Personal Information collected: version of web browser, IP address, time zone,
cookie information, what sites or products you view, search terms, and how you interact with
the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage
to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files,
web beacons, tags, or pixels [ADD OR SUBTRACT ANY OTHER TRACKING TECHNOLOGIES USED].
Disclosure for a business purpose: shared with our processor Shopify [ADD ANY OTHER
VENDORS WITH WHOM YOU SHARE THIS INFORMATION].
Order information
Examples of Personal Information collected: name, billing address, shipping address, payment
information (including credit card numbers), email address, and phone number.
Purpose of collection: to provide products or services to you to fulfill our contract, to process
your payment information, arrange for shipping, and provide you with invoices and/or order
confirmations, communicate with you, screen our orders for potential risk or fraud, and when in
line with the preferences you have shared with us, provide you with information or advertising
relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify [ADD ANY OTHER
VENDORS WITH WHOM YOU SHARE THIS INFORMATION. FOR EXAMPLE, SALES CHANNELS,
PAYMENT GATEWAYS, SHIPPING AND FULFILLMENT APPS].
Customer support information
Examples of Personal Information collected: [MODIFICATIONS TO THE INFORMATION LISTED
ABOVE OR ADDITIONAL INFORMATION AS NEEDED]
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally
collect Personal Information from children. If you are the parent or guardian and believe
your child has provided us with Personal Information, please contact us at the address
below to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our
services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your
Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to
respond to a subpoena, search warrant or other lawful request for information we receive, or to
otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted
advertisements or marketing communications we believe may be of interest to you. For
example:
We use Google Analytics to help us understand how our customers use the Site. You can read
more about how Google uses your Personal Information
here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics
here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our
ads on other websites with our advertising partners. We collect and share some of this
information directly with our advertising partners, and in some cases through the use of cookies
or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network
Advertising Initiative’s (“NAI”) educational page
at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by visiting the Digital Advertising
Alliance’s opt-out portal at: http://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes:
offering products for sale, processing payments, shipping and fulfillment of your order,
and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the
European Economic Area (“EEA”), we process your personal information under the
following lawful bases:
Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for
our records unless and until you ask us to erase this information. For more information
on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely
on automated decision-making (which includes profiling), when that decision-making
has a legal effect on you or otherwise significantly affects you.
We [DO/DO NOT] engage in fully automated decision-making that has a legal or
otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that
does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
Temporary denylist of IP addresses associated with repeated failed transactions. This denylist
persists for a small number of hours.
Temporary denylist of credit cards associated with denylisted IP addresses. This denylist
persists for a small number of days.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information
we hold about you, to port it to a new service, and to ask that your Personal Information
be corrected, updated, or erased. If you would like to exercise these rights, please
contact us through the contact information below.
Your Personal Information will be initially processed in Ireland and then will be
transferred outside of Europe for storage and further processing, including to Canada
and the United States. For more information on how data transfers comply with the
GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-
account/privacy/GDPR.
CCPA
If you are a resident of California, you have the right to access the Personal Information
we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to
ask that your Personal Information be corrected, updated, or erased. If you would like to
exercise these rights, please contact us through the contact information below.
If you would like to designate an authorized agent to submit these requests on your
behalf, please contact us at the address below.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or
device when you visit our Site. We use a number of different cookies, including
functional, performance, advertising, and social media or content cookies. Cookies
make your browsing experience better by allowing the website to remember your
actions and preferences (such as login and region selection). This means you don’t
have to re-enter this information each time you return to the site or browse from one
page to another. Cookies also provide information on how people use the website, for
instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our
services.
Cookies Necessary for the Functioning of
the Store
Name Function
_ab Used in connection with access to admin.
_secure_session_id Used in connection with navigation through a storefront.
cart Used in connection with shopping cart.
cart_sig Used in connection with checkout.
cart_ts Used in connection with checkout.
checkout_token Used in connection with checkout.
secret Used in connection with checkout.
secure_customer_sig Used in connection with customer login.
storefront_digest Used in connection with customer login.
_shopify_u Used to facilitate updating customer account information.
Reporting and Analytics
Name Function
_tracking_consent Tracking preferences.
_landing_page Track landing pages
_orig_referrer Track landing pages
_s Shopify analytics.
_shopify_fs Shopify analytics.
_shopify_s Shopify analytics.
_shopify_sa_p Shopify analytics relating to marketing & referrals.
_shopify_sa_t Shopify analytics relating to marketing & referrals.
_shopify_y Shopify analytics.
_y Shopify analytics.
The length of time that a cookie remains on your computer or mobile device depends on
whether it is a “persistent” or “session” cookie. Session cookies last until you stop
browsing and persistent cookies last until they expire or are deleted. Most of the
cookies we use are persistent and will expire between 30 minutes and two years from
the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that
removing or blocking cookies can negatively impact your user experience and parts of
our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to
accept cookies through your browser controls, often found in your browser’s “Tools” or
“Preferences” menu. For more information on how to modify your browser settings or
how to block, manage or filter cookies can be found in your browser’s help file or
through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we
share information with third parties such as our advertising partners. To exercise your
rights or opt-out of certain uses of your information by these parties, please follow the
instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to
respond to “Do Not Track” signals, we do not alter our data collection and usage
practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example,
changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would
like to make a complaint, please contact us by e-mail at [email address] or by mail using
the details provided below:
support@moonked.com
ECOMTRAX LLC
30 N Gould St, Ste R, Sheridan, WY 82801, USA
Last updated: November 2022
If you are not satisfied with our response to your complaint, you have the right to lodge
your complaint with the relevant data protection authority. You can contact your local
data protection authority, or our supervisory authority here: [ADD CONTACT
INFORMATION OR WEBSITE FOR THE DATA PROTECTION AUTHORITY IN YOUR
JURISDICTION. FOR EXAMPLE: https://ico.org.uk/make-a-complaint/]